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Martha Lane Fox to speak at Socitm 2010

27th August 2010

UK Digital champion Martha Lane Fox is joining the speakers for Socitm 2010. The lastminute.com founder is advising the government on providing better, more efficient online public services.

Cais briefing issue 4 august 2010 cover

Customer Access Improvement Service Briefing Issue 4

31st August 2010

Our latest edition of this briefing presents a case study from Surrey CC in customer access strategy that is very relevant in today’s political environment.

Tomorrow's public services

Tomorrow's public services: some stories from everyday life in 2012

10th August 2010

What will it be like to use or provide public services in two to three years’ time, when public spending cuts and high levels of demand have done their worst?

Benchmarking Services: Summary for 2009

Costs reduced and user satisfaction up says benchmarking summary

6th August 2010

Socitm's Benchmarking services summary for 2009 says local authority ICT managers have continued their success in reducing costs whilst driving up user satisfaction.

Socitm Blog

Some questions I keep getting asked

25 August 2010 by Jos Creese

People keep asking me about likely consequences of budget cuts, the danger of losing good staff and whether and how IT will deliver. So here goes..

Twitter updates

Socitm

RT @Terry_Ryall: Charities do an amazing job driven by the belief that what we do change lives for good. Big passion drives #bigsociety not other way round.

2nd September 2010

Socitm President

Web performance must improve to achieve cost-saving channel shift says Socitm's Customer Access Improvement report. http://bit.ly/aIDg3I

2nd September 2010


   
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